This registry value is to force "Open documents from Office Document Cache first", and comes packaged with Microsoft's Office 2016 Administrative Template ADMX files: I can confirm that manually setting the following regkey to "0" allows OneNote to start.
#Microsoft onenote 2016 crashing how to#
I have discovered what was causing OneNote to crash at startup in our environment, and I hope this helps anyone that stumbles upon this page. In this e-book, youll learn how to make the best use of specific Office 365 apps across six. We're asking our end-users to use OneNote from a browser, in the meantime, but this is not a solution for users with locally-saved notebooks. We thought that MS Support provided us with a viable solution (completely nuking Office installations/service/regkeys), but applying the provided fix only worked on the first end-user experiencing this issue. We started having this exact same issue in our environment about two weeks ago today, a fourth user has contacted our help desk with this problem. How could we solve this problem with our OneNote Desktop App? There are aswell a lot of users who still can use OneNote without any issues, even on same devices with the same software and hardware configuration.Ī workaround is to use the Windows 10 App or the Web-App but this are ways which we want to avoid.
There were no updates in our environment which could have affected office. The device models are all different, mainly HP Elitebooks. The affected devices have Windows versions ranging from 1709 up to latest 20H2.
Deleted cache under "%AppData%\Roaming\Microsoft\OneNote".And open Windows Store > search OneNote > Download and install it. I tried the following steps up to now, without any success: If the OneNote still crashes, you can click the Uninstall button of that window to uninstall OneNote. In the Windows Event Viewer we can find the following error: Neither of the proposed actions is solving the problem. During startup the following error message occurs: Since approximately 2 weeks several users complained that they're unable to start the OneNote desktop app. In our corporate environment we are deploying Office 365 64bit including OneNote.